Contact information

The fastest way to reach us is the chat button in the bottom corner of any page — tap it and send your message. If we're away, leave your email in the chat and our reply will land in your inbox, usually within a few hours.

Prefer email? Write to us at hello@livenorthcold.com and we'll get back to you within 24 hours (Monday–Friday).

For order questions, please include your order number so we can help faster.

We're a small team and we read every message — thanks for your patience if it takes us a little time to reply.